RETURN OF PRINT CONSUMABLES & REDUNDANT PARTS TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
About Us
- We are Canon (UK) Limited a company registered in England and Wales under company number: 01264300 and have their registered office at The Bower, 4 Roundwood Avenue, Stockley Park, Uxbridge UB11 1AF (“We”, “Us”, “Our”). Our VAT number is GB 523 7971 28.
- Our nominated supplier to fulfil Collection Services is Waterloo Business Management Limited a company registered in England and Wales under company number: 06976909 and have their registered office Adelaide Mill, Gould Street, Oldham, OL1 3LL, UK (“WBM”). The WBM Portal is a site owned and operated by WBM on behalf of Us.
To contact Us, please contact Your usual Account Manager at Canon UK Limited.
To contact WBM, please email: info@oemreturn.com or telephone: 0844 892 0824.
Our Contract with You
- These terms and conditions for the return of Print Consumables and Redundant Parts (Collection Terms) apply to the order by you and supply of Services by WBM through the use of this website www.canonuk.oemreturn.com (the WBM Portal) a waste toner and print consumables collection service (“Collection Services”) for any UK & Ireland Canon Customer who has an existing contract for print goods/services with Us (“You”, “Your” “Yours””).
- The Collection Terms apply to the exclusion of any other terms that you seek to impose or incorporate or which are implied by law, trade customer, practice or course of dealing.
- The Collection Terms is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in these Collection Terms.
- You should read these Collection Terms carefully before registering for the WBM Portal and for the Collection Services. These Collection Terms apply to You and Your employees and members of staff registering for the WBM Portal (“Users”) and the Collection Services. You and Users should understand that by proceeding with Your and any User WBM Portal registration that You and any such User agree to be bound by these Collection Terms. You will ensure Your Users, employees and staff are aware and will observe these Collection Terms.
Placing an Order and its Acceptance
- Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the WBM Portal. Each order is an offer by you to buy the Collection Services specified in the order subject to these Collection Terms.
- Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
- After you place your order you will receive an acknowledgment on the WBM Portal that we have received the order.
- Our acceptance of your order takes place when WBM sends an email confirming a reference order number, details of the courier collecting (including date/time) and shipping labels to download and attach to the box(es) for collection. Details will also be available on the WBM Portal. WBM will confirm the delivery date/time for the Collection Services received, at which point and on which date these Collection Terms between you and us will come into existence. These Collection Terms will relate only to the Collection Services confirmed in the order confirmation.
- If we are unable to supply you with the Collection Service for any reason we will inform you of this by email and we will not process your order.
Collection Services
- Subject to a confirmed order, We shall make available to you the Collection Services detailed below and in accordance with these Collection Terms. In some circumstances, the Collection Services may be free of charge – we will notify you in such cases.
- We will collect from You used print Canon consumables and redundant parts for print Canon devices only including:
- empty toner bottles and cartridges
- waste toner bottles
- replaceable units
- broken parts
- packaging for the above only.
(“Waste Items”)
Containers
- You will be provided with suitable:
- containers, which may be a wheelie bin, plastic bag(s) and/or box(es) (“Container(s)”) for the purpose of storing accumulated Waste Items that are waiting collection; and
- plastic bags in which all Waste Items must be placed in prior to being deposited in the applicable Container.
- The type and number of Containers to be provided to You shall be as requested by you and shall be delivered to the location site(s) notified by You within 5 working days of the request. If no one is available at the location site(s) notified by You to take delivery or You refuse to take delivery of the Container(s) You shall be charged a Failed/Refused Delivery charge at Our then prevailing rate which is currently as detailed in clause 8 below.
- Once Container(s) have been provided to You at the site(s) notified by You, We are unable to relocate those Container(s) to any of Your other site(s).
- We have no liability for and the Collection Services do not include the collection of Container(s) and Waste Items where the Waste Items have not been placed properly in the provided plastic bags prior to being deposited in the applicable Container. Where there has been such a failure the Waste Items and the Containers will not be collected and You be charged an Aborted Collection charge per Container at Our then prevailing charge rate which is currently as detailed in clause 8 below.
- Should You request additional numbers of, or different types of Container(s) to those requested in accordance with clause 5.2 above, we reserve the right to make a charge for each additional and different Container at Our then prevailing charge rate which is currently as detailed in clause 8 below.
- Each Container must be full before a collection of such Container is requested by You and in the case of a wheelie bin Container the wheelie bin must contain at least 10 full provided plastic bags securely sealed with cable ties provided. Where the Container(s) are not full the Container(s) will not be collected and You shall be charged an Aborted Collection charge per uncollected Container at Our then prevailing charge rate which is currently as detailed in clause 8 below.
- If the Container(s) provided to You include box(es) the inner bag must be securely sealed and both ends of the box(es)taped securely ready for safe transportation. Shipping labels should be securely and visibly attached to the box(es). Only one label to be attached per box. The box(es) are required to be ready for collection at the main entrance/ ground floor/ reception area. Please note the courier may refuse to accept any boxes that are not sealed for safe transportation. You shall be charged an Aborted Collection charge per uncollected box if any boxes are not sealed appropriately at Our then prevailing charge rate which is currently as detailed in clause 8 below.
- Collections of wheelie bin Containers from Your bin sites will be completed by Our nominated supplier, WBM, directly.
- Collections of box Containers from Your site shall be via WBM’s nominated courier collection service.
- Risk in the Containers shall pass to You on completion of unloading the Containers at the location site(s) notified by You in accordance with clause 5.2. Title to wheelie bin Containers shall only pass to You once We have received payment in full for them. All box Containers remain Our property.
- We may recover wheelie bin Containers in which title has not passed to You. You irrevocably license Us and Our officers, employees and agents, to enter any of Your premises (including with vehicles), to recover any Containers in which property has not passed to You. If any unused boxes are damaged We reserve the right to charge you for the damaged boxes.
WBM Portal and Collection Services order process
- Collections of Containers shall be requested and placed by You accessing Your account on the WBM Portal www.canonuk.oemreturn.com You and Your Users will receive a ‘welcome’ email from Us containing the link www.canonuk.oemreturn.com to the WBM Portal. Each User will receive from Us a username & password. Log-on and security passwords must not be disclosed to any third party. If You and/or Your Users know or suspect that anyone other than You or any User (as appropriate) know the password or other security information please promptly notify WBM at info@oemreturn.com.
- The WBM Portal will ask the Users to provide and use their unique log on identification code (as provided by Us) and their security password and details. We have the right to disable any User log-on identification code or security password, whether chosen by You/Users or allocated by us, at any time, if in Our reasonable opinion You or Your Users have failed to comply with any of the provisions of these Collection Terms.
- Once Your Users are logged into Your account a full list of collection site(s) for You will be available to select from a pulldown menu on the WBM Portal and once the selection made the order is completed by submitting it as instructed by the WBM Portal.
- Once You through Your Users have placed an order for collection through the WBM Portal the collection will take place within 5 working days of the placed order or as otherwise agreed by You and WBM. If no one is available at the location site(s) notified by You to provide access for collection of the Container(s) or the Container(s) are not available for collection You shall be charged a Failed/Refused Collection charge at Our then prevailing rate which is currently as detailed in clause 8 below.
- Should the WBM Portal not be in use for any reason or your recycling service requirement is not listed, You may contact WBM direct, using one of the following:
- Tel number: 0844 892 0824
- email address: info@oemreturn.com
- Waste Transfer Notes will be made available on the WBM Portal. Please allow up to 5 Working Days following the collection for the Waste Transfer Notes to be accessible.
Your Responsibilities
- You must place all Waste Items into the plastic bag(s) provided, allowing room for the plastic bag(s) to be properly secured by You.
- Containers should be used solely for the purpose they are supplied. An additional box Container charge at Our then prevailing charge rate which is currently as detailed in the Collection Services Charges clause 8 below, will be charged should it become apparent a box Container is being used for other purposes.
- Only Waste Items shall be deposited in Containers. In the event any non-Waste Items are found in returned Containers, You will incur a charge, for such non Waste Items to be collected and processed at Our then prevailing charge rate which is currently as detailed in clause 8 below.
- It is Your responsibility to ensure Waste Items are placed securely in the plastic bag(s) provided and that the applicable Container is filled completely prior to You requesting a collection for that Container.
- Under no circumstances must hazardous waste be placed into a Container. Any waste found in a Container that is deemed as hazardous as per the hazardous waste list at https://www.gov.uk/dispose-hazardous-waste will be reported by WBM to Us and You will be charged the appropriate rate for reporting and processing of that hazardous waste by WBM, at Our then prevailing charge rate which is currently as detailed in clause 8 below.
- You will notify WBM of any security or collection site constraints prior to a collection of any Container being made.
Collection Services Charges
- In consideration of use providing the Collection Services you must pay our Charges in accordance with the Charges in the table below.
- We may increase any charge rates from time to time and shall give You not less than three months’ notice of such increase. Any changes will not affect any order you have already placed with Us. Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Collection Services you must pay use such additional amounts in respect of VAT at the applicable rate, at the same time as you pay the Charges.
UK mainland charges:
| Wheelie Bin + Bag Collection Service | |
| Waste Collection Wheelie Bin (1100Litre) (one off fee) | £ 250.00 |
| Collection fee per bag | £45.00 |
| Collection of Waste Bags | included |
| Waste recycling bags & ties | included |
| Online Portal | included |
| Waste Transfer Documentation | included |
| Administration | included |
| Itemised Reporting (Annual) | £166.40 |
| Failed/Refused Delivery or Collection | £40.00 |
| Non-Canon waste Items (Per Unit) | £5.00 |
| Aborted Collection fee | £100.00 |
| Box + Bag Collection Service | |
| Collection fee per box | £55.00 |
| Waste Recycling Bags | included |
| Collection | included |
| Delivery of replacement box | included |
| Online Portal | included |
| Waste Transfer Documentation | included |
| Administration | included |
| Itemised Reporting (Annual) | £166.40 |
| Failed/Refused Delivery or Collection | £40.00 |
| Non-Canon waste Items (Per Unit) | £5.00 |
| Aborted Collection Fee | £100.00 |
Approximately 10 bags fit in a 1100L bin and 15-20 cartridges fit in a bag (cartridge size dependent). 1 bag fits in a box normally.
Northern Ireland charges:
| Wheelie Bin + Bag Collection Service | |
| Waste Collection Wheelie Bin(1100Litre) (one off fee) | NA |
| Collection fee per bag | NA |
| Collection of Waste Bags | NA |
| Waste recycling bags & ties | NA |
| Online Portal | NA |
| Waste Transfer Documentation | NA |
| Administration | NA |
| Itemised Reporting (Annual) | NA |
| Failed/Refused Delivery or Collection | NA |
| Non-Canon waste Items (Per Unit) | NA |
| Aborted Collection fee | NA |
| Box + Bag Collection Service | |
Collection fee per box | £120.00 |
| Waste Recycling Bags | included |
| Collection | included |
| Delivery of replacement box | included |
| Online Portal | included |
| Waste Transfer Documentation | included |
| Administration | included |
| Itemised Reporting (Annual) | £166.40 |
| Failed/Refused Delivery or Collection | £40.00 |
| Non-Canon waste Items (Per Unit) | £5.00 |
| Aborted Collection Fee | £100.00 |
Republic of Ireland charges:
| Box + Bag Collection Service | |
| Collection fee per box (includes Import / export duties) | €213.00 |
| Waste Recycling Bags | included |
| Collection | included |
| Delivery of replacement box | included |
| Online Portal | included |
| Waste Transfer Documentation | included |
| Administration | included |
| Itemised Reporting (Annual) | €186.50 |
| Failed/Refused Delivery or Collection | €45.00 |
| Non-Canon waste Items (Per Unit) | €5.60 |
| Aborted Collection Fee | €112.00 |
| Wheelie Bin + Bag Collection Service | |
| Waste Collection Wheelie Bin(1100Litre) (one off fee) | NA |
| Collection fee per bag | NA |
| Collection of Waste Bags | NA |
| Waste recycling bags & ties | NA |
| Online Portal | NA |
| Waste Transfer Documentation | NA |
| Administration | NA |
| Itemised Reporting (Annual) | NA |
| Failed/Refused Delivery or Collection | NA |
| Non-Canon waste Items (Per Unit) | NA |
| Aborted Collection fee | NA |
Payment
- We shall invoice You for Collection Services in arrears (unless otherwise agreed in writing). You agree to pay Our invoices for Collection Services within thirty (30) days of the date of Our invoice. The Collection Reference will be quoted on all invoices for Collection Service Term(s) entered into.
- If you fail to make a payment in accordance with these Collection Terms by the due date, then, without limiting our remedies under Clause 14 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
How we may use your personal information
- If You and a User choose to register for the WBM Portal, You and the User agree to provide Us and WBM with the accurate, up to date, business / work related information, as requested in relation to WBM Portal and the registration form.
- This information may include a limited amount of personal data that We will process as a data controller, as it will determine what data it requires and how it is processed for the purposes required under these Collection Terms. We will comply with Our obligation under the applicable data protection legislation with regard to the personal data provided by Us. Our legal basis for processing such personal data is the performance of these Collection Terms, as well as the provision and administration of the WBM Portal and related applications.
- For further information about how We process personal data, please see Our Privacy Policy as set out at https://www.canon.co.uk/privacy-policy/Please see the WBM Privacy Policy and Cookie Policy as set at https://www.wbmlimited.co.uk/privacy-policy for more information on what personal information and how that personal information will be used and stored by WBM.We will only use personal information of registered users of the WBM Portal as set out in our privacy policy https://www.canon.co.uk/privacy-policy/
Viruses
- We do not guarantee that the WBM Portal will be secure or free from bugs or viruses.
- You are responsible for configuring Your information technology, computer programmes and platform to access the WBM Portal. You should use Your own virus protection software.
- You must not misuse the WBM Portal by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
Proprietary Rights
- You acknowledge and agree that We and/or WBM and/or Our licensors own all Intellectual Property Rights in the Collection Services, any software provided or used in their provision and in any documentation provided by Us and/or WBM in respect of or connected to the Collection Services and in any and all enhancements, modifications, corrections and derivative works thereto. Except as expressly stated in these Collection Terms nothing grants You any rights to, or in, any patents, copyrights, database rights, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Collection Services, software or such documentation.
Suspension or Withdrawal of the WBM Portal
- We do not guarantee that WBM will remain Our nominated supplier for the Collection Services, nor do We guarantee that the WBM Portal, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the WBM Portal for business and operational reasons and in the event that WBM ceases to be the nominated supplier for the Collection Services. We will try to give You reasonable notice of any suspension or withdrawal.
- You are also responsible for ensuring that all persons who access the WBM Portal through Your internet connection are aware of these Collection Terms and other applicable terms and conditions, and that they comply with them.
Term and Termination of Collection Services
- These Collection Terms shall become effective on the date You register for the WBM Portal. Without limiting any of our other rights we may suspend the performance of the Collection Services or terminate these Collection Terms with immediate effect by giving written notice to you if:
- you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of you being notified in writing to do so;
- you fail to pay any amount due under the Contract on the due date for payment;
- you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
- you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
- your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
- On termination of these Collection Terms any unused boxes shall be made available for Us to retrieve. If any unused boxes are damaged We reserve the right to charge you for the damaged boxes.
- Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
Acceptable Use
- Users may only use the WBM Portal if they are employed by You and You are a customer of Ours for Collection Services
- You and Users may only use WBM Portal in accordance with these Collection Terms and in any event, for lawful and proper purposes and You and all Users will comply with all applicable laws, regulations and codes of practice within the Territory from which You and/or the Users are accessing WBM Portal. In particular, You and all Users agree that they shall not:
- Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of WBM Portal including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
- take any action that imposes an unreasonable or disproportionately large load on WBM Portal or associated infrastructure;
- copy all or any part of WBM Portal;
- rent, lease, sub-license, loan, translate, merge adapt, vary or modify WBM Portal and (subject to the right to upload materials or otherwise except as expressly permitted by Us in writing) not make alterations to, or modifications of, the whole or any part of WBM Portal nor permit WBM Portal or any part of it to be combined with, or become incorporated in, any other programs; and
- disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of WBM Portal nor attempt to do any such things.
User Policy
- You and Users undertake not to post to or send via or use in relation to the WBM Portal any materials that are or could reasonably be construed as: (i) defamatory, libellous, obscene, offensive, abusive, liable to incite racial hatred, discriminatory or blasphemous; (ii) in breach of any obligation of confidence or privacy or any trade secret; (iii) infringing the proprietary rights of any third party or for which You and/or Users (as applicable) have not obtained all necessary licences and/or approvals; or(iv) violating any other law.
- You and Users also agree not to transmit to or send via WBM Portal any materials which could reasonably be held to constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of any country or other competent authority, or infringe the rights of any third party enforceable in any part of the world.
- We reserve the right to remove any materials from WBM Portal where it reasonably suspects that such material is prohibited by this clause 15 or is otherwise inappropriate. Notwithstanding the foregoing, You and Users acknowledge that We have no control over content on WBM provided by other users, and that, in addition, it does not purport to monitor the accuracy, appropriateness or conformity with the principles outlined in these Collection Terms, of such content.
- You and Users must not link to WBM Portal other websites which are indecent or inappropriate, and You and Users must forthwith remove any link if We in Our discretion so request.
Disclaimer and Liability
- We hereby exclude all conditions, warranties, representations or other terms that the WBM Portal is accurate, complete or up-to-date, which might but for this clause 17.1 have effect between Us and You/Users or would otherwise be implied into or incorporated into these Collection Terms or any collateral contract, whether by statute, common law or otherwise. You/Users understand and agree that You/Users are using the WBM Portal at their own risk and that We do not warrant that the WBM Portal will meet any of Your/Users requirements or that the WBM Portal will be uninterrupted, error free or secure.
- Where the WBM Portal contains links to other sites and resources provided by WBM or its group of companies or any third parties, these links are provided for information only. Such links should not be interpreted as approval by Us of those linked websites or information You may obtain from them. We have no control over the contents of those sites or resources.
- We, any other party (whether or not involved in creating, producing, maintaining or delivering this WBM Portal), and any of Our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to You/Users or a third party, (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the WBM Portal in any way or in connection with the use, inability to use or the results of use of the WBM Portal, any websites linked to the WBM Portal or the material on such websites, including but not limited to loss or damage due to viruses that may infect any of Your/Users computer equipment, software, data or other property on account of Your/Users access to, use of, or browsing the WBM Portal or Your/Users downloading of any material from the WBM Portal or any websites linked to the WBM Portal.
- Without prejudice to and subject to clauses 17.1, 17.2, 17.3, 17.5, Our sole liability, and Your exclusive remedy under these Collection Terms and in relation to the Collection Services, shall be either (a) the re-performance of the agreed (part of) the Collection Services, or (b), should We be unable to re-perform such (part of) the Collection Services, or should such remedy prove to be impracticable, the refund of the Collection Service Charge(s) actually paid by You for the deficient (part of the) Collection Services.
- Nothing in these Collection Terms shall exclude or limit the liability of either party for (i) death or personal injury caused by its negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability which cannot be excluded or limited under applicable law.
Event outside Our control
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
- If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract: (a)we will contact you as soon as reasonably possible to notify you; and(b)our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- You may cancel the Contract affected by an Event Outside Our Control [which has continued for more than [30] days]. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
General Terms
- These Collection Terms shall be governed by, and construed in accordance with, English law and each of the parties irrevocably submits to the exclusive jurisdiction of the English courts.
- Should there be no activity on your Account on WBM Portal for 6 months, an email will be sent to the last registered email address to confirm requirement for continued services. If no response is received to this email within 7 days we will delete your account without any further notification to you.
- We may assign or transfer our rights and obligations under the Contract to another entity
- If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
- The Contract is between you and us. No other person has any rights to enforce any of its terms.